Delivery Information

Delivery of goods in New Zealand will proceed once your payment is confirmed.

Your product will be shipped by courier or Freight Company depending on your selection of goods.

Please email us sales@fusionleisure.co.nz or call and speak to a person on 021 211 9510

Delivery normally is processed within 24 hours unless not in stock, if this is the case we will contact and inform you of the delivery date.

No claim shall be made by you on account of late delivery however caused. Late delivery shall not constitute a breach of this contract by us, and you shall not be entitled to cancel the contract because of late delivery.

Cancellation Policy

If you want to cancel your purchase before goods have been dispatched and are in stock. Please contact us immediately. If goods have been ordered specially they will NOT be able to be cancelled.

Returns Policy

When you buy at Fusion Leisure you buy with confidence. We stand behind the products we sell.

Faulty goods
Unless stated otherwise, all items carry a 12 month warranty (some products have longer warranties).
Please see warranty information.
If you think your goods are faulty, simply contact us by E mail or call us.
Once we have received your goods we will assess them and contact you to discuss the options. At first instance, we will organize to repair or replace the goods. If the goods cannot be repaired or replaced we will refund the purchase price.

Proof of purchase needed
Like every retailer we require proof of purchase for returns. Ideally, this will be a copy of your receipt.

If you do not have a copy of your receipt, we will need as many details as possible about your transaction, such as date of purchase, payment method, etc and we will try to find your transaction in the computer.

Any refunds will be made using the same form as the original payment and will exclude the cost of freight. However, replacement goods will be sent to you freight free.

If you need help or advice with a return, please contact us sales@fusionleisure.co.nz

All prices are in New Zealand Dollars.

Privacy Policy

Fusion leisure respects your privacy when you visit our website. We comply with the Privacy Act 1993 regarding how we collect, use, disclose, store and give access to personal information.

Why do we collect information?

Information is collected for the purposes of:

(i) Processing your orders

(ii) Notifying competition winners

(iii) Telling you about new and existing products and services

(iv) Giving you top class customer service

We have a secure system: Information is held securely and only accessed by our employees and authorised third parties who assist us with the operation of our business. We take reasonable care to prevent any unauthorised use or unauthorised disclosure of the information to a third party.

Your access: You are entitled to access and request correction to your information. In fact we welcome you to update us on any changes of address or any other relevant information.

Do you have a question about our privacy policy?

If so, please contact us at sales@fusionleisure.co.nz

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